Guarantee

Guarantee post thumbnail image

We Guarantee and do our best to have all orders shipped out of our sale center within 1-7 business days of your payment processing successfully.

The time it takes your order to get to you depends on the shipping method you choose at checkout.

Any shipping time starts AFTER the order has shipped, which can be up to 7 business days from the purchase. If you pay for Express shipping, this guarantees that your order will arrive within 1 to 2 business days AFTER the order has shipped.

We offer free shipping for domestic orders over $1000 and they will be sent using USPS First class shipping. If you want to receive your order sooner, you have the option of paying for another shipping method at the checkout.

Depending on where you live, the time it may take for your product to reach you, may vary. A confirmation email will be sent with a tracking number once your order has been shipped.

Shipping costs are non-refundable.

For other shipping related questions, refer to our FAQS.

Refund Policy

We strive to ensure our customers are satisfied with each purchase, but we understand that sometimes things happen. You can return order within 7 days of receiving it.

Return Process

  • Email us at sales@exoticwildpets.com to let us know that you will be returning your order within the 7-day time limit and to request the return shipping address
  • Please provide us with the tracking number once the order is sent back to us. For items over $500, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive any returned orders.
  • Once we receive your returned order, we will process your refund. Shipping costs are non-refundable and will be deducted from the refund. Please allow 7-10 business days for the refund to post to your statement.

Exchange for Accident or Defective Animals

If you have received a defective animal during delivery, please email us at sales@exoticwildpets.com . We will be happy to refund or replace your purchase.

  • We will only accept returns and refunds from purchases made on our website. We will not allow returns from a purchase made in our retail store.

Delayed / Lost Deliveries:

Over 99% of the time, our deliveries arrive on time safe with no delays. On occasion a delivery will get lost in the shipping process, or arrive later than expected. Once we ship the order, your point of contact is the shipping courier. In most cases that is USPS. If you have any questions about your shipment, please contact USPS by calling 800-ASK-USPS and they are usually able to locate the delivery. You can reach UPS at 866-PICK-UPS.